Conflict is a part of life, although most of us would rather not deal with it at all. As a property manager, conflict is only to be expected as far as tenants are concerned. The key to successfully handling conflicts is to address them quickly. The better response that you have to tenant complaints, the easier the matter is going to be to resolve. But, exactly what are tenants complaining about?
Maintenance issues are by far the biggest complaints that tenants have with their property management services pasadena tx. Expect calls from upset and angry tenants whose heat or air isn’t working, the plumbing is backed up, or even if the roof is leaking, especially if they’ve complained about the problem in the past. Even a well-maintained unit is bound to experience some issues as time progresses, so make sure that you are prepared for them and that you respond as quickly as possible to complaints to minimize tenant anger and to keep everyone comfortable and happy.
Tenants Do Not Feel Heard
A lack of communication is yet another complaint that tenants make to property management companies. Tenants want to feel heard by the people who are responsible for their homes. Make sure you listen to their needs, their complaints, and even their suggestions because you never know where a great idea can come from. In the same hand, make sure that you communicate guidelines, rules, responsibilities, and regulations to tenants in a clear and concise manner so they’re not bombarded with information or worse, out in the dark.
Whether it is music playing during the wee hours or the morning or dogs barking, noise is also a common complaint that tenants may bring to your attention to resolve. Tenants pay their rent and have the right to a peaceful place that is free of disturbances such as noises. Make sure that these issues are addressed as quickly as possible.